Before making a claim, you should check if any waiting periods apply and if you have used annual limits.

How do I make an optical claim?

There are a few ways you can claim on your Optical benefits but most members just swipe their nib card when they are in store.

  • Swipe your nib card Claiming on the spot with us is the easiest way to claim. Just hand over your nib card during your appointment we'll swipe it through our in store terminal to check your annual limits. The amount nib can pay will be automatically calculated so you just pay the gap.
  • Claiming online or in the app If claiming on the spot isn't an option for you, you can either use the nib App or Online Services from your computer, phone or tablet to submit your claim.
    Simply hit "claim now" in the nib App, take a photo of your receipt when prompted (make sure it's not blurry and that all details can be read!) and submit. nib will pay the Optical benefits straight into your account within five working days.
    Make sure you have registered for online services so you can use the app to make your claims.

Other Claiming Options

  • Visit an nib Retail centre nib's friendly customer care consultants will talk to you about the convenient ways you can claim. Find your nearest nib Retail Centre.
  • Claim by mail Complete an nib Claim Form, attach all of your original receipts and mail them to nib health funds, Locked Bag 2010, Newcastle NSW 2300.

How can I find out how much I have left to claim?

You can check your remaining annaul limits by going to the My Usage tab in Online Services or in the App, or you can contact an nib Retail Centre.

Is there a time limit I need to make claims by?

nib health fund only pay claims within 2 years of the date you had the service, so don't delay.

Can't find the answer you were looking for?

Click here if you want more information on how to make your claim

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